2/10 - 너무 별로예요
Mira
2025년 4월 16일
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
First massive red flag was when checking in details came late. After discovering the self checking online link didn't work, I realised that NOTHING worked, including phone numbers and customer support, who would respond to me within 48 hours!! I was getting on a plane at 8pm wondering where I am going to sleep that night. On arrival, after hours and hours of ringing around and walking the streets at night, as the photo or the map didn't match the hotel or location, I found the hotel, but guess what, no code was given to get in to the self-checking reception. It was only a coincidence that I walked across the street to another hotel to ask if by any chance then can help, only to find out they are the owners and they had the access code! However this is where their customer service ended! After I finally got inside the self checking reception, the self checking wasn't straight forward or intuitive and it took another 20 minutes or so. Once we checked in, at this point it was almost 11pm, we got a receipt for a check out, but once again, you needed to be a mind-reader to work out your room number and floor as the receipt was not wide enough for the information being printed in a readable format. This has put me off using the hotel and Expedia and will be sure to tell anyone who askes about my last trip.
Mira
2025년 4월에 3박 숙박함