Pelješac, Dubrovnik-Neretva hotel rooms at the Independent

"The owner was always available for anything we needed. Breakfast was great and delivered via room service. The owner took care of the parking cost. We highly recommend. The town of Ston is a really neat place to visit and for a small place it has a lot to offer."

"Wonderful location and staff. Great All-inclusive option. Perfert for families"

"This property let us book a room at 7pm and although clearly on their site it states check in is available until midnight, at 9:20 we arrived to a dark abandoned house. We tried reaching the manager via what’s app and after an hour he finally answered and told us to “find another place to stay, he’s closed”. The property is non refundable so I’ve been fighting with Expedia for a refund which to this point they’ve refused to issue. Absolute disaster. I’ll be claiming a fraudulent transaction...

"Die Lage ist traumhaft. Allerdings gibt es zu wenige Plätze, um im Freien zu essen und die tolle Aussicht zu genießen. Die Küche ist sehr gut und abwechslungsreich, leider war aber besonders zum Frühstück permanent etwas aus (Eier, Pfannkuchen). Die Zimmer sind neu, schlicht aber geschmackvoll renoviert. Die Zimmermädchen dürten besonders dem Boden etwas mehr Aufmerksamkeit schenken. Das Angebot an (Sport-)Events war unaufdringlich und ausgewogen. "

"The staff at the reception was exceptionally nice and helpful and the location was excellent. However there were a few flaws in the room: no proper hot water, no indication of internal phone numbers (we had to go down to the reception to get wi-fi password and coffee/tea) and the room was a bit dated (toilette included)."

"The hotel is nice enough, and it’s in a good location, but our stay was utterly ruined by dreadful customer service, specifically by the owner’s daughter, which was a real shame. She was extremely confrontational and aggressive when I (very politely) raised an issue with her, which she had directly caused the previous day, and when I told her it had impacted my whole day, her answer was “well I had a bad day too, because of this incident, so we are the same!” There was no hint of apology or...