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Overall, the stay was acceptable. I would like to thank the housekeeping team for their cleanliness and helpful attitude.
However, the reception experience was disappointing. My request for a one-hour late checkout was declined without flexibility. In addition, some basic amenities were missing, such as slippers in the room, no welcoming music or atmosphere at the reception, and a request for extra towels was also refused.
I hope these points will be improved to enhance the guest experience.”
“
Overall, the stay was acceptable. I would like to thank the housekeeping team for their cleanliness and helpful attitude.
However, the reception experience was disappointing. My request for a one-hour late checkout was declined without flexibility. In addition, some basic amenities were missing, such as slippers in the room, no welcoming music or atmosphere at the reception, and a request for extra towels was also refused.
I hope these points will be improved to enhance the guest experience.”
Talal Mohammed