The hotel feels somewhat disconnected from its historic surroundings, coming across more as a prison-themed novelty than a true reflection of its past. The faux stone wallpaper, dim lighting, and gimmicky décor dominate, while some of the more original, untouched areas are mostly beyond perspex barriers, making them inaccessible to guests - disappointing for those hoping for a more immersive experience. Ultimately, staying inside offers little more than what’s visible from the public areas outside.
Oxford's Malmaison is not a luxury hotel in any sense beyond its aesthetic and price. Service is minimal, the front desk staff are unwelcoming and the room facilities are underwhelming. There are no premium touches you might expect from an upscale hotel—no help with luggage was offered, no spa, no welcome gifts/notes, very limited room service times and options... nothing particularly notable as 'fancy'.
If you manage to snag a room at a heavily discounted rate, it could be an interesting stay, perhaps for a business trip. However, for a special occasion, this wouldn't be the ideal choice.
On a positive note, the restaurant is good, and the waiting staff are far more pleasant than the reception team. That said, you don’t need to stay at the hotel to dine there, and Oxford has plenty of better and more affordable dining options.