4/10 - 별로예요
Whitney
2025년 1월 23일
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
We arrived late after driving from Maine, 10:30 PM. We got to room at 11PM and there was a cockroach in the bathtub, there was also dust everywhere as of the room hadn’t been used in a while so my allergies and congestion were insane.
We called to have the cockroach taken care of, waited 29 minutes, called they said oh we thought someone came. Another 20 minutes pass, called again. Again they said someone was coming. Midnight came and I told them my 10 YO and I couldn’t wait up any longer and we agreed to a 9AM visit. No one came. A woman called at 9:01 asking us to join them for a free breakfast and we would get a gift card after. We attended, did not get a gift card because we didn’t qualify but having my husband there- bizarre. I asked them to send someone for the cockroach. No one came. After (with zero exaggeration) 4 more calls and MUCH wasted waiting time someone finally came while we were gone to remove the cockroach. This took a day and a half. We aren’t familiar with cockroaches where we are from.
I truly would have appreciated them offering us a credit/voucher toward future stay to try this property again, given the fact that we paid more much more than the typical pricing they offer for stays in which guests attend the meeting that we still attended. Nothing at all was offered to improve our view of the property for future stay. My daughter selected this place for her 10th birthday trip (our first girls trip and her first time choosing a vacation spot).
Whitney
2025년 1월에 2박 숙박함