Our check in wasn't great. Took long, and charged a $20 upcharge to get into the room at 3:15. She didn't tell us about parking, different bars, etc. She was helping other workers instead. The room was not like the pictures, just an average room. We were happy with the selection of drinks at the bar, although, the ones we specifically wanted to try, they were out of the ingredients to make, and the top bar was closed the day we were checking out. I think this hotel seems nice if going to Universal or traveling with kids, but not our favorite for just a staycation away..