The property itself was fine. But the worst experience I have ever had with service. This is an unmanned property that requires check-in details in order to get into the building. I never received the details. Had to find a public pay phone to try and call customer service at 10pm at night.
Customer service couldn't find my booking, as well as a language barrier and background noise on both sides making it impossible to proceed. Had to sneak in behind other occupants to get to the check-in system to get into our room. This was a very stressful ordeal in a foreign city, late at night. Took 1.5 hours to finally get in the room, without help from staff
Jean-Pierre
2024년 5월에 1박 숙박함
8/10 - 좋아요
???
2024년 5월 12일
???
2024년 5월에 1박 숙박함
10/10 - 훌륭해요
Paige
단체 여행
2024년 4월 3일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy checkin (request code and checkin instructions before arrival), clean, spacious and great location.
I never received the email for the early check in instructions. This made it inconvenient when it was time to check in. We had to look for a pay phone to contact customer service. Aside from that hiccup, the stay was great!
Marika
2023년 10월에 1박 숙박함
10/10 - 훌륭해요
Mika
2023년 10월 9일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
キッチンがあったので、使いやすかった。
Mika
2023년 10월에 1박 숙박함
10/10 - 훌륭해요
Frances
2023년 9월 15일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very private, clean and modern. Easy and safe access to the property. Very close from the castle and a lot of dinning options walking distance.