I am writing this review to help others who may be fooled by the positive reviews. Not sure how that is even possible. First, if you are driving to New York, stop now and move on. Do not book this hotel. They do not have valet and they do not have self park. They will send you to some nearby garages that will turn you away stating they are full or your car is too big. After an hour of trying to find a garage after check-in I finally found one for 100 per night 6 blocks from the hotel. After that awful experience of trying of find parking on the upper west side, I arrived to the room and found a wet urine stain on the bed. Their solution to this was a fresh bed spread. We demanded a new room. After finally getting settled in a dim, ugly, outdated room we soon realized the heat did not work in the small sitting room. We decided to "suck it up', not wanting to deal with them anymore. Day 2 the heat stopped working in the bedroom. The temps dropped to 64 degrees in our room. We were checking out the next day so we dressed warm and went to bed. After telling the front desk about all of the issues, two days of no heat, no guaranteed parking and a recent urine stain on our bed, they gave me $100 discount. Not nearly enough for the awful conditions. It was an awful hotel. Old ugly furniture, dark, Zero hospitality, If dark dim ugly outdated hotels with no customer service are your thing you may like this hotel. Heard others at the front desk as well with no heat.