This was the most horrible hotel stay in our lives!! When we arrived at 4 pm, no one was in the check-in office. I had to ring a bell several times and finally someone walked across the parking lot. I asked for 2 keys and he said that there would be an extra charge for the second key!!! The room was disgusting. It smelled like cigarette smoke, there were cigarette burns on the bed spreads, the baseboards and heating unit were filthy, there were bugs, the heating unit did not heat up the room properly, there was no way to make coffee, the bath towels were so small that we had to use our own towels from our car, the washcloths felt like sandpaper, there were no hand towels, shampoo, conditioner, lotion, or extra toilet paper. We did not feel safe. We could hear and see fighting going on in the parking lot. We are extremely surprised that hotels.com would even list such a disgusting place. NOT HAPPY!!