Staff was courteous and respectful but hospitality can be worked on. Given the amount of guests staying, an additional duvet and towels can be offered when checking in. I went back to the desk to ask for 2 duvets, walked to the storage room and walked back to my our room carrying both blankets. This could be brought to the room or help provided in the process. (To go over and above expectations.)
Given that it's winter, keeping the floor or carpet clean will be a challenge. I would avoid carpet runners, and maintain the floors where needed on a tighter schedule.
As for around the property, I understand smoking outside is allowed however, the cigarette buts on the "balcony" can be cleaned up.
As a non smoker, I do find it challenging when the cigarette smell travels into our space.