We were allocated, most probably the worst room available. Room 15 is extremely small, it really is a concocted room. The mattress was overused and hollow and extremely uncomfortable. The toilet kept on running through the night, very disturbing. Although the hotel knew that I am a diabetic, no sweetener were supplied.
They further allocated our spa booking to another couple with the feeblest of excuses. We were supposed to go in 10h30, but were moved to a 12h15 slot, which inconvenienced us, as we had other arrangements which we had to cancel.
Positives:
1. Joey was very professional, friendly and accommodating in moving us to a far better room with a proper mattress;
2. Special accolades to Alfred. He was the star of the staff. He arranged the spa treatment to be moved to the new slot. He really went the extra mile in arranging for us to watch the rugby Saturday afternoon, even when they had a problem with their power supply. His service gets a 10/10.