2/10 - 너무 별로예요
eric
2025년 4월 17일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Subject: Complaint About Wrongful Charge and Poor Experience
This was one of the worst experiences I've ever had. I was charged $55 for a mistaken reservation that I intended to make for the 9th of this month, but due to an oversight, it was booked for the 14th instead. I immediately tried to resolve the issue by contacting the manager at the time, Marcos, who was very kind and understanding.
However, when I escalated the issue to Expedia, I was told they would reach out to the property manager, as it was clear that I had meant to stay on the 9th. Despite this, my reservation was wrongly denied and my money was never refunded.
This felt like a scam, and I am extremely disappointed by how everything was handled.
eric
2025년 4월에 1박 숙박함