6/10 - 괜찮아요
manson, tuanhong
아이를 동반한 가족 여행
2025년 2월 14일
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Nice place but inflexible. Everything is done be self check in. No staff at the reception to assist us, not even at 9am where there is suppose to have a someone at the reception.
Anyway I overbooked another night accidentally with Expedia, but I only needed 1 night.
I contacted 3 weeks before the stay and Expedia told me is not up to them to make amend, told me to check with Prideau. WhatsApp them and Prideau staff Sandy/Julia responded with "Sorry to hear, unfortunately your notification of changing your booking is too late. Expedia should advise you of this. Please let me know if you decide to stay.
Sandy"
Both side pushing responsibility to other party. So I'm being unfairly charged for 2 nights for a night stay. Never stay at such place again because of such poor service.
manson, tuanhong
2025년 2월에 2박 숙박함