When you arrive, you meet a welcoming staff, very helpful and friendly! They went out of their way to help with reservations for restaurant, champagne jolder with glasses & ice. The room was perfect, nice sitting area to gaze out at StMicheal’s Mount. We were in the Micheal’s room. Bed was comfortable, quiet room. The only thing I would mention is there is no air conditioning or ventilation. If you have windows open for breeze, can be very humid but otherwise, was excellent!! Would recommend