They provided a room with a broken toilet, which they were unable to properly fix. Very concerning, as it is the major function - and the room was more expensive than another hotel with identical room dimensions.
Instead of honestly acknowledging the issue and providing amends or a choice of solutions, they told me that the button simply needed to be pressed harder. However, upon arriving and inspecting myself - it seems they didn’t properly fix it. Instead, the toilet ended up nosily gurgling the entire rest of the day.
Had they been more proactive with customer service, transparent and taken the concern seriously - this would’ve been a normal and happy stay.