The manager Janu, and his front desk manager Gede, were terrific to deal with, exceptionally accommodating. I only have 2 complaints. First is the villa, we had a 1 bedroom private villa..we were on the first floor, absolutely not what I expected, pretty butthurt about that. Atleast could have given us the upper level. Especially because we only stayed 2 nights, would have been a nice gesture and we would have enjoyed the villa that much more. My second issue was the restaurant at the bottom of the steps. Food was good, but the service was terrible, I have had better service at a McDonald's than that, pathetic. Not necessarily on the hotel, but they do provide you with their menu and information in your room, so they must be affiliated.
Thanks