Hotel didn't have our reservation, staff didn't speak English, wanted to charge me twice since they didn't have my Orbitz reservation, wanted 500 baht security deposit for a 2nd key card (there was 2 of us...we both wanted a key!), 1st room AC dripped water onto TV, 2nd room very weak wifi signal, tin roof right outside window so very loud when it rained, mosquitoes in the room, king size bed is really 2 twins pushed together, bathroom hairs on floor from previous guest(s), very dated room, booked a "ground floor superior" placed me in a 3rd floor, pictures on website, orbitz, etc do NOT tell the truth (at least what I saw/experienced). If I was 25 and traveling with a friend, the room is perfectly located and probably would do the job because I would pass out the moment I got back to the room. However, I'm 45 and wanted a room that actually was "superior" along with an experience.