There were bags of garbage on the property never picked up in the 5 days we stayed. Our room was not cleaned even once. Had to ask for clean towel and toilet paper daily. Heard other complaim they had room cleaning sign out all day and still had to ask for service at the front desk. An older man always sleeping in the lobby area, might be part manager. Often saw him yelling with another man who could have been a manager as well, or related father/son? The beds were hard like cement and the pillows were so thick and hard as a rock. We booked this resort because of proximity to beach, which was great! But false advertising as there isnt really a restaurant. Open for breakfast of which we REFUSED to eat at, as had cold fried eggs, a bit of lettuce and cut up tomato. Most resorts have nice coffee machine with latte and cappuccino options. But nope they serve nescafe and you need to boil your own water. We arrived and our room wasnt ready, as air conditioner wasnt working. They were nice enough to upgrade for one night at no additional charge. However while waiting to see if a/c could be fixed front desk staff told us to go to the restuarant, order food and have a drink. We were completely ignored for over 20 minutes. When asked to order a drink the lady in broken english motioned no. So no restaurant and no 2 bars. Looks like the pool bar has never ever been set up. This could be a GORGEOUS property with proper management and a bit of elbow grease. Never again! Be warned