Japanese customer service is bar none, the highest amongst other country. The staff speak English and are very welcoming. The breakfast buffet had a good selection of both western style and Japanese style cuisine.
The room however is that of a typical business hotel in Japan. The mattress was as hard as a rock and the room had bugs inside of it. Wallpaper was peeling and the room had an unpleasant smell to it. If you absolutely need a place to stay for the night, this will do but if you have the chance to choose a better hotel, do so.