Staff was awesome bent over backwards to try to make up for the problems with the Hotel, Bed frame was broken, and the pull-out sofa had a very thin mattress very uncomfortable, room view was another building. Also, the A/C was on the fritz and room and lobby was not comfortable at all and made it hard to get a good night's sleep, Rooftop Bar was never open as promised and the bar in lobby was open only 1 day, pool was dirty, the only great thing besides the staff was the Seed & Bean.