Hello
When I booked my reservation rooms , I drive to essaouira city from Marrakech with confrontation # i have my family with me we are 6 people's, we arrived at the hotel around 830PM, i walk to reception to give the agency my booking # i find hotel is full and my rooms not available, I pay $175 for 2 room only for one night ,No one's can helping me or explain to me whats going on.
I call Expedia customer service, i am really appreciated them for helping me get my money back right away and letft the place , please dont book with that hotel is very bad and no customer service.
Yassine
USA