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"We have stayed here before and love this hotel. It's pure New Orleans, including awesome staff. We accidentally booked a windowless room this time and the staff got us upgraded quickly, and then found all the things we left in the old room. Staff makes the place! "

"We were hiven 15 credit per day for the stay. Staff was nice. I was able to check in 5 hours early no charge"

"Staff very pleasant and helpful "

"BED BUGS!!!!! Run!!!!! They refuse to give me a refund also! Absolutely horrible property. "

"Beautiful views, comfortable room, lovely restaurant "

"Everything about the hotel was just perfect, especially the location."

"In our 20+ years of visiting the French quarter at least once a year, the customet service has clearly declined. Other than its prime location, Royal Sonesta is no longer a great hotel in NOLA. "

"From our 4 day stay the room was cleaned only 2 times, used cups and garbage cans were not cleaned, tea and coffee in room were not replenished, only beds were made. We were not complaining just because we were leaving early and coming back late."

"Asked for full service - no one came to clean or change towels. Construction going on. Noisy early in the morning and no water upon arrival "