콜로라도의 워터파크 호텔

“Amazingly nice and hardworking staff”

“This property's management is obviously more concerned about making a buck that providing any sort of customer service. Due to a wildfire in the area, I called the day of our check-in to request a cancellation or rebook to a different date. The highway leading into Ouray was closed and law enforcement was urging people to stay away. I was told that as I booked through Expedia it was impossible to change the reservation and that they had a clear policy of no refund less than 14 days out. I...

“Excellent”

“I was frustrated to hear about the parking fees at check-in, not when booking. Also, I prefer a paper receipt with charges listed at check out. I was refused and told an email would be issued which hasn't yet arrived, 3 days later. Charges have been billed but no statement explaining them.”

“Great location to town! The motel was clean, staff friendly, and breakfast was good. Safe location for us and our car. I would definitely stay here again! ”