“Our stay at Hotel Glenwood Springs was disappointing, especially considering that we specifically requested and were promised an accessible room for my wife.
When we checked in, one of the front desk employees initially told us that our room was accessible. However, another employee then stated that they “don’t just put” guests needing accessible accommodations into a king room. As a result, we were assigned Room 311, which was not the accessible room we had been promised.
The problems didn’t...
“Our stay at Hotel Glenwood Springs was disappointing, especially considering that we specifically requested and were promised an accessible room for my wife.
When we checked in, one of the front desk employees initially told us that our room was accessible. However, another employee then stated that they “don’t just put” guests needing accessible accommodations into a king room. As a result, we were assigned Room 311, which was not the accessible room we had been promised.
The problems didn’t...
Kevin