The hotel is just about ten minutes walk from the Central Plaza (Plaza de Armas); not in a busy area but not too far out. Hotel staff were all great. I had requested a taxi, and they not only arranged, but when I boarded the taxi they called the driver and asked him to have ME talk with them directly to make sure he picked me up. I was very Impressed with their concern for perhaps my safety or may be just their excellent customer service standard. When I arrived at the hotel, they first offered to me cocoa leaf tea with the advice to not go out for a couple of hours for the body to get adjusted at 11,000+ feet. Room was very clean and nice. Free breakfast was excellent - they had made to order eggs, however guests wanted; plus fruit, cereal, bread, juice, coffee, etc.WiFi was good. I had a great stay in Cusco at this hotel.