4/10 - 별로예요
benjamin
연인과의 여행
2024년 9월 8일
좋아요: 청결 상태
별로예요: 직원 및 서비스
READ BEFORE BOOKING.
This is the 3rd time we've stayed here. and we are staying in hotels typically one week out of every month.
The hotel is beautiful with the pool, the ocean, and the views from the balcony.
The food Is INCREDIBLE...
HOWEVER... every time we've come here, the service is so incredibly slow, i mean... incredibly SLOW.
We ordered sushi, which arrived after 45 minutes and was not fully cooked, and then 75 minutes later arrived and was wonderful.
Again the food is good. But nothing you can do will speed up the service, NOTHING.
It is also almost impossible to get anyone's attention when you wish to order a drink or food from the pool.
The restaurant, hotel and pool was empty when we stayed for this past 3 days and even then, the service is beyond slow.
We go to cozumel often, and I think as much I hope the service will improve, so that we can enjoy the food and the ocean next time, I think we will have to find somewhere else to stay next time.
benjamin
2024년 9월에 2박 숙박함