The manager would not take care of my concerns which were uncleanliness and multiple health code violations- I complained about seeing 5 roaches, the bed was not made, the heat barely worked, there were no towels, washcloths, the carpet was not vacuumed and severely stained, the room smelled very bad, and the mattress looked like it had been collected from a dumpster.
The manager said he couldn’t refund me and offered me a $10 discount for the following night if stayed a second night (what I needed to) and promise me that would be someone in to take care of all of my complaints and clean the room properly. I asked to move rooms and he said no- I could only do that if I checked out and came back in 4 to 5 hours at 3 PM, so I was stuck with the same dirty room because I could not leave at that time.
However, I left an hour or two later, and I returned at midnight in the room and not been cleaned or touched. I fell asleep, unfortunately on a dirty bed. When I checked out this morning, they rushed me to leave at exactly 11 AM and did not address any of my concerns which involved the roaches. I have videos, and photos of all of these things, and I even took my water bottle up to the manager with a dead roach inside of it, I had the cat off while I was sleeping and when I woke up the roach was inside of it. I address the manager again when I was leaving and he said he would take care of me Next time I came by giving me a better room. Huge health concerns calling Health Dept