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"I really appreciate the shuttle bus driver and the lady that greeted us at the front of the hotel. Once we got to Kwawguichiko Station, we are exhausted and overwhelmed but as soon as we headed to the shuttle bus our driver took our suitcase and we felt safe and taken care of. Check-in was very smooth to our surprise and everything about our stay was perfect. Thank you to the hotel and staff for making everything wonderful. The only surprise was that the check-out time was 10 am. That was inconvenient and out of the ordinary for us as it is earlier than most other hotels. I hope the hotel can reconsider to have check-out at 11 am like other places."

"Everything was fantastic. The breakfast and dinner service was amazing."

"Staff very approachable and gentle. Clean room with great amenities. "

"Great room, kind and understanding staff, good location"

"Excellent location, clean and amazing views. Only downside is not having enough time to enjoy the hotel!"

"The rooms were clean, and the staff was very helpful with regard to shopping for groceries and suggesting places to eat. They even had umbrellas to use in case of rain. Great place to stay."

"The breakfast is great. Staffs are helpful and polite."

"We booked the Fuji View Room — great location! It’s only a 10-minute bus ride to the visitor shuttle bus station. The onsen was wonderful. After 3–4 days of sightseeing in Japan, my feet were pretty sore, and the onsen helped a lot."

"friendly and helpful staff. clean room. Luggage service is available"