We booked into this $168 AUD a night hotel as we had our wedding dinner event there 3 years ago. Even my uncle, who's grand home is just 2mins away was upset at the price we paid for this hotel but we were looking forward to rekindling memories as our wedding stay was very pleasent 3 years ago.
Checking in at 9pm after a long drive, we were met by a dour attitude from the front office manager on duty. A smile was clearly too high a hurdle for him to cross at that time of the evening. Wi-fi was provided for just 6 hrs, 6hrs at that price,,,,
Upon entering the room, only 1 slippers, 1 bathrobe was in the room even though they know me and my wife were arriving. Has to ask for the extras.
Next, opened and used packet of shaving cream left in the sink from the previous occupant. Toilets/shower was as clean as a 3 star hotel.
However what made me furious was when my wife was horrified to see body hairs (at least 8) all over the bed and quilt. That was the final straw.
I immediately demanded the manager on duty, of course this person was not available,,,,
I said make this right but upgrading me to your best room, they moved us to the CABANA room, which is about the same size, same amenities, but with an attached swimming pool and next to a stage where live music is sung in the evenings loud enough to penetrate right through our room doors. There's also no way I'm touching the water in the pool of a hotel that cant even maintain their rooms halfway decent.
The included breakfas