Staff were helpful in organising late check in as our flight didn’t get in til after reception had closed.
Unfortunately that’s as far as helpfulness went.
We didn’t have any hot water, I contacted the after hours number and spoke with manager whom said there was nothing she could do tonight to fix it so we would have to have cold showers.
Was too cold for kids to have a shower. I figured was only one night so would suck it up….
Went to put kids into bed there was long dark hair all though the beds, pulled my sheets back and they were soiled with what looked like old blood from a weeping wound. All the beds looked like they’d just been made and not had change of linen in who knows how long. The once white towels are stained and looked like they’d not been washed.
Absolutely disgusting.
We left straight away and drove to Townsville as there wasn’t anywhere else we could get into at 10pm at night. I contacted the after hours number as we were leaving to let them know, no answer. Left a message and nil return of call.
The whole apartment is in need of maintenance, the bathroom door hinge was barely hanging on, bathroom door knob was hanging off, black mould in air cons. I honestly don’t know how this is allowed to be running, AVOID at all cost.