We were totally enamoured by the pictures of the hotel and decided to give it a try as a precursor to using it again for our son't wedding next year.
The room, breakfast and comfort met our expectations.
However whilst the breakfast staff were smiley and friendly the hotel staff were not as welcoming. We telephoned a couple of days before our stay to enquire about parking and tbh the man on the phone was not particularly friendly, in fact a bit stand offish. He was possibly the same man sat at a computer at the desk as we went into the restaurant for breakfast who ignored all the guests and continued to work.
As we were coming to Bath for my birthday and staying overnight we wanted to make sure our accommodation had parking which this property advertised. However the parking is not available until after midday so we had to pay to park in Bath itself. There was also no information given on the property's description explaining it is not in the Ulez zone which means had we known we could park outside on the street, on the opposite side of the road, we would have avoided this charge.
When we arrived at the hotel at about 6.30 p.m. there was no one there to greet us, as is explained in advance, and discovered that the parking spaces are very small. We couldn't park and so luckily found street parking.
We left after breakfast and tbh won't be returning next year ,we would prefer to find somewhere with friendlier management.