2/10 - 너무 별로예요
Liezel
아이를 동반한 가족 여행
2024년 10월 16일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We booked to this hotel for an overnight stay. upon check in, the room is not ready yet, housekeeper is outside the room chatting with other employee while we were there waiting fir our room to be ready. when they finally told ua its ready, it turned out that its not the room i actailly booked. I booked a bigger room.but they gave me the standard room. so they asked us to wait again to be moved to our room. whje we finally got in to our room, it was not clean, the bed is messed up, the worst of all, bathroom is broken that my husband needs to use a trash bin to flush the toilet. wenwer very tireed the whole day and all.we wnatef to do is to take a shower and be comfortable in the hotel. i was so disappointed that i ended up cancelling our stay and move to a new hotel. the receptionist promised us that my payment will be refunded but until now i have not been refunded yet.
Liezel
2024년 9월에 1박 숙박함