4/10 - 별로예요
Veronica
가족 여행
2025년 2월 21일
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스
It’s was very disappointed that I called days before to do an early check-in because I attended my niece's wedding Ganitzia this past weekend. I arrive around 8:00 am and promise that the room will be ready around 10 am. When to Bella Vista restaurant which has an amazing breakfast, I returned to check in and the room was not ready, until 3:30 pm. I was late for the ceremony and paid extra to the make-up Lady who was waiting to do my make-up. In the end, they did not have the room with double beds that I reserved. They gave me a king bed and told me that they would provide a roller bed for the night and I would be moving to a different room the next day. I never got the bed neither they move me to another room. I called because we had a lot of ants in the room and they never took care of the ants. The pool didn’t have a light, but they provided one. It was nice to be with the family but I know it would be better if the hotel could have done their part with our room. Please train your front desk people. They were rude.
Veronica
2025년 2월에 3박 숙박함