Dear BYUNGSUN ,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager

Dear SUN HEE,Greetings from Crowne Plaza Shanghai Nanjing Road.Please accept our most sincere apologies for the unhappy experience during your stay.First of all, thank you for your review of your past stay with us, and your comments regarding areas for improvement will help us to continually better the guest experience. We’ve shared all your detailed reviews with our management team and please be assured that we are working hard in our effort to continually improve our service and your feedback is valuable for our further improvement.We look forward to welcoming you back in the near future!Thanks again & best regards,Tony GeertsGeneral Manager

Dear Valued Guest, Thank you for writing a review of Crowne Plaza Shanghai Nanjing Road. We are glad to read that you have delighted memories and that we impressed you. We strive to deliver true hospitality and to ensure that our guests feel at home! Your kind words have been shared with the team, who join me in thanking you for your comments and recommendation. We hope we will have the honor to welcome you back soon. Warm Regards, Tony Geerts, General Manager

Dear Mahmoud,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager

Dear YungNien,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager

Dear Kai Keung, Thank you for writing a review at Crowne Plaza Shanghai Nanjing Road. We were delighted to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. Your candid feedback has been shared with the relevant team, it is extremely important to us, as it helps us assess and continuously improve our services. It is our dedication to ensure our guests feel welcomed and are taken care of by our colleagues so that they have memorable experiences. Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards,Tony GeertsGeneral Manager

Dear Fu Tsai,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager

Dear KYO,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager

Dear Nancy,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager

Dear KUBO,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager

Dear Teck Voon,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager

Dear Lur Eng,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager

Dear Visa,Thank you for sharing your feedback with us. We're delighted to hear that you found our hotel's location to be excellent during your stay. We take pride in our prime locations and are pleased that it contributed positively to your experience.Regarding your inquiry about the refund issue for the credit card deposit, typically, international credit card refunds may take anywhere from 3 to 5 business days to reflect in your account. While we strive to expedite this process, the exact duration may vary depending on your financial institution and its policies.We understand the importance of a smooth and timely refund process, and we appreciate your patience and understanding in this matter. Rest assured, we'll do everything in our power to ensure the refund is processed promptly.If you have any further questions or concerns, please don't hesitate to email our Guest Service Manager(gsm@cpnanxinya.com), who will be happy to assist you.Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back to Crowne Plaza Shanghai Nanjing Road in the future.Warm regards,Tony GeertsGeneral Manager

Dear Wee, Thank you for writing a review at Crowne Plaza Shanghai Nanjing Road. I was delighted to read not only you had found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street, but also you that had delighted memories that our staff impressed you. I have shared these with our team which helps us assess and continuously improve our services. We strive to deliver true hospitality and to ensure that our guests feel at home! Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards, Tony GeertsGeneral Manager

Dear Chi yuen,Greetings from Crowne Plaza Shanghai Nanjing Road!Please accept our most sincere apologies for the unhappy experiences that happened.First of all, thank you for your review of your past stay with us, your comments regarding areas for improvement will help us to continually better the guest experience. I have shared all your detailed reviews with our management team and please be assured that we are working hard in our effort to continually improve our service and your feedback is valuable for our further improvement.We look forward to welcoming you back in the near future!Thanks again & best regards,Tony GeertsGeneral Manager

Dear Ben, Thank you for choosing Crowne Plaza Shanghai Nanjing Road! We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel. Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again. Best regards, Tony Geerts, General Manager

Dear Michael, Thank you for your review and for staying with us. While we are glad to hear you liked our location and services, I am sorry some room facilities and services caused the stay experience to fall below your expectations. We always challenge ourselves to be better and feedback like yours will serve as a constant reminder to enhance our Service Hospitality. I have taken note of your valuable comments and our team has been alerted about how this has affected your impression and stay. Again, thanks for choosing to stay with us. Despite the setbacks mentioned in your review, we look forward to having the opportunity to restore your confidence in our hotel in the near future. Sincerely, Tony Geerts, General Manager

Dear yew chye, Greetings from Crowne Plaza Shanghai Nanjing Road. We truly appreciate the time you have taken to review your stay with us. Please allow me to apologize for any inconvenience and discomfort that you have experienced. I would like to assure you that this is not our usual standard, and your feedback will be conveyed to our management for their attention.Please rest assured that your feedback has been shared with our relevant team and they will look into these matters. Guest satisfaction is of paramount importance to us and we value your feedback. We sincerely hope that you would consider staying with us again and let us make your next stay a far more enjoyable one. Thank you so much for sharing your thoughts. We look forward to welcoming you back. Warm regards, Tony Geerts, General Manager

Dear Jose,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager

Dear Edward G,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager

Dear Valued Guest,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager

Dear CHANG,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager

Dear Ka Hung, Thank you for writing a review at Crowne Plaza Shanghai Nanjing Road. We were delighted to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. Your candid feedback has been shared with the relevant team, it is extremely important to us, as it helps us assess and continuously improve our services. It is our dedication to ensure our guests feel welcomed and are taken care of by our colleagues so that they have memorable experiences. Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards,Tony GeertsGeneral Manager

Dear Tina,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager

Dear Valued Guest,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager

Dear Rosane, Thank you for writing a review at Crowne Plaza Shanghai Nanjing Road. We were delighted to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. Your candid feedback has been shared with the relevant team, it is extremely important to us, as it helps us assess and continuously improve our services. It is our dedication to ensure our guests feel welcomed and are taken care of by our colleagues so that they have memorable experiences. Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards,Tony GeertsGeneral Manager

Dear CHI KI, Thank you for writing a review at Crowne Plaza Shanghai Nanjing Road. We were delighted to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. Your candid feedback has been shared with the relevant team, it is extremely important to us, as it helps us assess and continuously improve our services. It is our dedication to ensure our guests feel welcomed and are taken care of by our colleagues so that they have memorable experiences. Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards,Tony GeertsGeneral Manager

Dear Bowen,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager

Dear Carlos, Thank you for writing a review at Crowne Plaza Shanghai Nanjing Road. I was delighted to read not only you had found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street, but also you had delighted memories we impressed you. I have shared these with our team which helps us assess and continuously improve our services. We strive to deliver true hospitality and to ensure that our guests feel at home! Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards, Tony GeertsGeneral Manager

Dear Christopher,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager

Dear Joao,Greetings from Crowne Plaza Shanghai Nanjing Road.Please accept our most sincere apologies for the unhappy experience during your stay.First of all, thank you for your review of your past stay with us, and your comments regarding areas for improvement will help us to continually better the guest experience. We’ve shared all your detailed reviews with our management team and please be assured that we are working hard in our effort to continually improve our service and your feedback is valuable for our further improvement.We look forward to welcoming you back in the near future!Sincerely,Tony GeertsGeneral Manager

Dear MARGARETH, Thank you for writing a review at Crowne Plaza Shanghai Nanjing Road. I was delighted to read not only you had found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street, but also you had delighted memories that our staff impressed you. I have shared these with our team which helps us assess and continuously improve our services. We strive to deliver true hospitality and to ensure that our guests feel at home! Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards, Tony GeertsGeneral Manager

Dear Michael, Greetings from Crowne Plaza Shanghai Nanjing Road!First of all, thank you for your review of your past stay with us, your comments regarding areas for improvement will help us to continually better the guest experience. As part of our renovation, may you be interested in our brand-new Premium WorkLife Rooms next time which provide the comfort and flexibility necessary for you to be fully productive. I have shared these with our team which helps us assess and continuously improve our services. We strive to deliver true hospitality and ensure our guests feel at home! Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards, Tony GeertsGeneral Manager

Dear Han-Peng,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager

Dear Keet Yee, Thank you for writing a review at Crowne Plaza Shanghai Nanjing Road. I was delighted to read not only you had found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street, but also you had delighted memories that our staff impressed you. I have shared these with our team which helps us assess and continuously improve our services. We strive to deliver true hospitality and to ensure that our guests feel at home! Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards, Tony GeertsGeneral Manager

Dear Jean, Thank you very much for taking the time in completing the guest survey, your candid feedback about room facilities has been recorded, may you be interested in our brand-new Premium WorkLife Rooms which provide the comfort and flexibility necessary for you to be fully productive. I have shared your comments with our team which helps us assess and continuously improve our services. We strive to deliver true hospitality and to ensure that our guests feel at home! Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards, Tony Geerts, General Manager

Dear Lap Oi, Thank you for writing a review at Crowne Plaza Shanghai Nanjing Road. I was delighted to read not only you had found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street, but also you had delighted memories that our staff impressed you. I have shared these with our team which helps us assess and continuously improve our services. We strive to deliver true hospitality and to ensure that our guests feel at home! Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards, Tony GeertsGeneral Manager

Dear Colin, Thank you for writing a review at Crowne Plaza Shanghai Nanjing Road. I was delighted to read not only you had found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street, but also you had delighted memories that our services impressed you. I have shared these with our team which helps us assess and continuously improve our services. We strive to deliver true hospitality and to ensure that our guests feel at home! Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards, Tony GeertsGeneral Manager

Dear Bing Yee,Thank you for writing a review of Crowne Plaza Shanghai Nanjing Road.We are glad to read that you were overall satisfied with us. We strive to deliver true hospitality and to ensure that our guests feel at home! Your kind words have been shared with the team, who join me in thanking you for your comments and recommendation.We hope we will have the honor to welcome you back soon.Warm Regards,Tony GeertsGeneral Manager

Dear Yuan,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager

Dear Heinrich,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager

Dear Jairo, Thank you for writing a review at Crowne Plaza Shanghai Nanjing Road. I was delighted to read not only you had found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street, but also you had delighted memories that our staff impressed you. I have shared these with our team which helps us assess and continuously improve our services. We strive to deliver true hospitality and to ensure that our guests feel at home! Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards, Tony Geerts, General Manager

Dear Hussien,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager

Dear Walid, Thank you for writing a review at Crowne Plaza Shanghai Nanjing Road. I was delighted to read not only you had found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street, but also you gave feedback to us about your stay experiences, I have shared these with our team which helps us assess and continuously improve our services. It is our dedication to ensure our guests feel welcomed and are taken care of by our colleagues so that they have memorable experiences. Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards, Tony Geerts, General Manager

Dear Paul, Thank you for choosing Crowne Plaza Shanghai Nanjing Road! We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel. Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again. Best regards, Tony Geerts, General Manager

Dear Clive,Greetings from Crowne Plaza Shanghai Nanjing Road.Thank you very much for taking the time in completing the guest survey on Expedia and appreciate your trust in choosing our hotel. Your candid feedback has been shared with the relevant team, it is extremely important to us, as it helps us assess and continuously improve our services. It is our dedication to ensure our guests feel welcomed and are taken care of by our colleagues so that they have memorable experiences. Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards,Tony GeertsGeneral Manager

Dear Valued Guest, I appreciate your review of your recent stay with us. At Crowne Plaza Shanghai Nanjing Road we are all about giving exceptional service to our guests and are committed to comfort in every way. I am sorry our Guest Service Manager lets you wait a long time and I understand how urgent you want to get your phone back soon. Rest assured; the issue is resolved. We hope we will have the honor to welcome you back soon. Warm Regards, Tony Geerts, General Manager

Dear Man, Thank you for staying at Crowne Plaza Shanghai Nanjing Road. We are all about giving exceptional service to our guests and are committed to comfort in every way. I was concerned to read about the issues you encountered that spoiled your stay. I know how unconfortable you must have felt towards the temperature in the room. Hearing we have fallen below that measure is something we like to address immediately. I shared this with our hotel management for review. We look forward to having the opportunity to restore your confidence in our hotel in the near future. Sincerely, Tony GeertsGeneral Manager